Shipping policy

At Velo Therapy, we're committed to delivering not just exceptional bikes and gear, but also an exceptional shopping experience. Our Shipping Policy is designed to ensure your purchases reach you promptly, securely, and hassle-free across the vast landscapes of Australia.

Fast Dispatch, Swift Delivery 

Once you place your order, our dedicated team gets to work swiftly. Most in-stock items are dispatched within 1-7 business days, ensuring your excitement turns into reality sooner than you expect. Please note that custom-built or specialised items might require additional processing time.

Shipping Partners and Options

 We've partnered with reputable carriers to ensure your order reaches you safely. Depending on your location and preferences, we offer a range of shipping options, including standard and expedited choices. The shipping costs are calculated at checkout, providing transparency and flexibility.

Tracking Every Step

 Once your order is en-route, we'll provide you with a tracking number, empowering you to follow your package's journey from our store to your doorstep. Stay informed and anticipate your delivery with confidence.

Delivery Timeframes

 Delivery times vary depending on your location, chosen shipping option, and the nature of the product. Generally, you can expect your order to arrive within 3 to 10 business days. Remote or rural areas might experience slightly extended delivery times.

Secure Packaging

We understand the value of your purchases, which is why we take great care in packaging your items securely. Our team ensures that your products are adequately protected to withstand the rigours of transit, so they arrive in pristine condition.

Shipping Fees

Shipping fees are determined based on factors such as order value, weight, size, and delivery location. You can find the exact shipping cost during checkout before finalising your purchase.

International Shipping

Currently, we only offer shipping within Australia. We apologise for any inconvenience this may cause to our international customers.

Address Accuracy

 Please double-check and ensure the accuracy of your shipping address during checkout. We cannot be held responsible for delivery issues arising from incorrect or incomplete addresses.

Returns and Exchanges

For information about returns, exchanges, and our commitment to customer satisfaction, please refer to our Refund Policy.

At Velo Therapy, we believe that the journey begins the moment you place an order. We're dedicated to making sure that your cycling gear arrives seamlessly, allowing you to hit the road with confidence and excitement. If you have any questions or require assistance, feel free to reach out to our dedicated customer support team. Happy cycling!